We are delighted that you have shown interest in our products and online service. Please keep in mind the following terms and conditions as you continue to browse and use this website. We suggest you check back regularly as changes may be made over time.

QUALITY COMMITMENT

Cuppa Cha was founded to provide enjoyment of tea.  We are confident our tea is of the highest quality and fair-minded value in the single estate boutique tea market.  We have relationships with some of the best tea masters in the world.  Each step from tea garden to your cup is carefully considered and ethically sourced.  We believe in transparency of sourcing and acknowledging the skills and people that grow, pick, process, transport and package the tea for your enjoyment.  Your satisfaction is incredibly important to us.  If you are not happy with your purchase for any reason, please contact us with 14 days of receipt of the delivery.  You will need to simply return your tea with the original packaging and we will supply a full refund including cost of return postage or if you prefer a replacement tea of equal value. Refunds will be processed promptly and payment made by the same method that you made payment.

DELIVERY OF PHYSICAL GOODS

We use Australia Post for delivery. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 10 days. Whist we are not responsible for goods that are either damaged in transit or not received, we will work with you to resolve the problem with Australia Post. Replacement of damaged or lost items is made at the our discretion.

LINKS TO OTHER WEBSITES

We may from time to time provide on this website, links to other websites for your enjoyment and tea education. Please remember to take the time to read their terms and conditions.

DISCLAIMER

We give no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.  Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

YOUR PRIVACY

We are committed to protecting your privacy. The information we collect about you is use to maximize the services provided to you. We respect the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).

You may change your details at any time by advising us in writing via email. All information received from customers is protected by our secure server. Secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

STORAGE AND SECURITY OF YOUR INFORMATION

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or mail and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We will use reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website (not including your name, address, email address or telephone number), and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Cuppa Cha, its customers or third parties.

Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. Cuppa Cha expressly reserves all copyright and trademark in its website and in all documents.

Please contact hello@cuppacha.com.au if you wish to reproduce any content of this website or have any queries.

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